Awareness to Loyalty: How AI Is Rewriting the Customer Journey for Multi-Location Brands
Join a curated group of Marketing, Brand, Customer Experience, and Digital Leaders for an engaging roundtable discussion over an elevated dinner.
Expect actionable insights, meaningful conversations, and an opportunity to connect with industry peers.
Sept 22nd, 2026, 6:30 PM - Kuala Lumpur, Malaysia
Hosted by
Event Details
Join an elite group of marketing and customer experience leaders for an exclusive, facilitated roundtable.
This closed-door dinner will foster candid discussions on how AI is reshaping the customer journey for multi-location brands, from showing up in LLM-driven search, to letting AI handle consideration and conversion, to holding experience quality steady across dozens or hundreds of locations.
Who's Invited
This invitation-only event is designed for senior marketing, CX, and digital leaders at multi-location brands, including:
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CMOs, CEOs, and Chief Experience Officers
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VPs and Directors of Marketing and Customer Experience
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Heads of Digital, Ecommerce, and Brand
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Marketing Operations and Retail Marketing leaders
Event Agenda
Venue
September 22nd 2026 at 6:30 PM
Sage Restaurant & Wine Bar
Level 6, The Gardens Residences,
The Gardens Mall, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur
6:30 PM – 7:15 PM: Networking Session with Welcome Drinks
7:15 PM – 7:30 PM: Introductions, Opening Remarks
7:30 PM – 8:15 PM: Starters, Facilitated Discussion
8:15 PM – 9:00 PM: Main Course, Closing Remarks
9:00 PM – 9:30 PM: Extended Networking with Open Bar
Discussion Points
Awareness to Loyalty: How AI Is Rewriting the Customer Journey for Multi-Location Brands
Consumer behaviour has shifted faster than most marketing stacks can keep up with. AI now sits between your brand and your customer at every stage: recommending you in an LLM's answer before they ever search, handling the interaction before a human gets involved, and quietly deciding whether you make the shortlist at all. The brands pulling ahead aren't waiting to see how it plays out; they're rebuilding awareness, consideration, conversion, and loyalty for a journey AI increasingly runs.
Join fellow marketing and CX leaders from multi-location brands in Kuala Lumpur for a closed-room executive roundtable on what's actually changing across the funnel, and what the brands getting ahead are doing about it.
LLM search is becoming the first touchpoint, and it recommends before your customer ever clicks. If you had to close the biggest gap between how you show up in AI answers and how you want to show up, where would you start - and what's stopping you today?
AI agents are handling more of consideration and conversion before a human is ever involved. What part of that interaction layer would you least want an AI representing your brand on right now, and why?
Delivering a consistent, personalised experience across 50, 100, 500+ locations used to mean scaling headcount. If you had to hold quality steady across every location next year without adding people, what breaks first?
Registration
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Our events are entirely pitch free, and we prioritize authentic conversations over sales tactics, providing industry leaders with a space to connect, collaborate and share insights freely.
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